Ignacio de Pablo

Ignacio de Pablo

Product & Solutions Engineer · Data Analytics Builder

Solutions engineering by day, data analytics always. Seven years of fintech operations taught me the same skill drives both: start from the problem someone actually has, and work backward.

🎓 B.S. Information Technology · WGU
Industry certifications
About

The story behind the data

For more than seven years I worked inside fintech operations at a payment processor, helping a portfolio of 12,000+ merchants keep running: analyzing their transactional, billing, and settlement data across $50M+ in monthly volume, resolving discrepancies, and building the reports leadership relied on to make decisions.

That work made me want to understand the tools and processes behind it all more deeply, so I went back to school for a B.S. in Information Technology, expanding my technical foundation and learning how the systems I had worked with actually fit together.

Along the way I realized my real passion was in the data itself. I leaned all the way in, completing an intensive Data Analytics Bootcamp and building real-world projects in SQL, Python, Tableau, and Power BI. That path opened my next chapter: I now work as a Product & Solutions Engineer at Synology, sitting where technology and people meet, while I keep building my data practice through the Georgia Tech Analytics MicroMasters, the first step toward its M.S. in Analytics, with enrollment targeted for Fall 2027.

🗣️ Native Spanish · Fluent English 📊 SQL · Python · BI 🌎 Solutions Engineering · LATAM
FocusData Analytics & BI
Core stackSQL · Python · Power BI · Tableau
Experience7+ yrs in FinTech
LocationSeattle, WA
NowProduct & Solutions Engineer · Synology
🧭
From operations to solutions
Seven years of fintech operations at real scale, now powering solutions engineering across LATAM. The job underneath is the same: understand the system, fix the problem.
🎓
Always learning
A B.S. in IT, the Georgia Tech Analytics MicroMasters in progress, and a stack of industry certifications. Next stop: Georgia Tech's M.S. in Analytics.
🔧
Curious by default
Building and fixing things since I was a kid: custom PCs, a home server, this website, a production web app with an LLM chatbot. If it makes me curious, I'll take it apart, improve it, or build my own.
Skills

Skills & tools

The skills I use to collect, clean, analyze, and visualize data, plus the systems side that keeps it all running.

SQL

Extracting, filtering, and aggregating data, from simple lookups to multi-table joins and complex subqueries.

JOINsCTEsWindow FunctionsMySQLPostgreSQL

Excel

Data cleaning, transformation, and analysis, from formulas and pivot tables to automated Power Query workflows.

PivotTablesPower QueryXLOOKUPMacros

Power BI

Interactive dashboards and reports with calculated measures, data modeling, and visual storytelling.

DAXData ModelingReports

Tableau

Interactive dashboards, KPI tracking, and data storytelling that surface outliers at a glance.

DashboardsKPIsCalculated Fields

Python

Data manipulation and visualization through real projects using industry-standard libraries.

PandasNumPyMatplotlib

Web & Data Eng

Shipping full-stack side projects, like a production platform on Supabase/PostgreSQL with REST APIs and an LLM chatbot.

SupabaseREST APIsHTML/CSS/JS

Systems & Solutions

The systems side behind the data: networking, cloud, security, and service management, each backed by an industry certification.

NetworkingAWS CloudSecurityStorage & BackupITIL
Portfolio

Selected projects

Each project built around a real business question and real data.

Personal

Self-directed builds driven by curiosity rather than a syllabus: larger, open-ended, and engineered end to end. First up: AZIMUTH, in active development.

Educational

Personal projects rooted in my studies. Each one takes a dataset, brief, or concept from my IT degree or data bootcamp and carries it further with real data and my own analysis.

Browse all projects →

Seven case studies across SQL, Python, R, Tableau, and Excel, each built on real data.

Credentials

Certifications

Verified credentials across cloud, data, security, and IT. Click any badge to verify.

Plus four stacked CompTIA specialist certifications: IT Operations Specialist, Secure Infrastructure Specialist, Cloud Admin Professional, and Secure Cloud Professional.

PMI Member · National & Puget Sound chapters
Background

Experience & education

Aug 2026 – Present Current

Product & Solutions Engineer

Synology · Bellevue, WA
  • Technical solutions across Synology's data-management and storage portfolio for Latin American markets.
In progress · 2026

MicroMasters, Analytics

Georgia Institute of Technology · GTx on edX
  • Graduate-level analytics coursework, and the first step toward Georgia Tech's M.S. in Analytics (OMSA), with enrollment targeted for Fall 2027.
Mar 2024 – Jul 2026

Independent Projects & Continuing Education

Seattle, WA
  • Built an end-to-end portfolio of SQL, Excel, Tableau, and Power BI analyses on real datasets, including a $1.76B World Bank IDA lending study and a dashboard spanning 1,800+ schools.
  • Designed and shipped a production web platform on a Supabase/PostgreSQL backend, integrating a third-party sports-data REST API and an LLM chatbot end to end.
  • Paired a B.S. in Information Technology with an intensive Data Analytics Bootcamp to keep deepening SQL, Python, and BI skills.
July 2026

B.S., Information Technology

Western Governors University
Mar – Jun 2026

Data Analytics Bootcamp

Data Analytics Accelerator (DAA)
Mar 2023 – Mar 2024

Bilingual Financial Support Analyst

Gravity Payments · Seattle, WA
  • Analyzed transactional, billing, and settlement data across a 12,000+ merchant portfolio using Excel, Salesforce, and internal financial systems, protecting recurring revenue from leakage.
  • Built recurring KPI dashboards giving leadership data-driven visibility into portfolio health.
  • Reduced average case resolution time by 25% through structured root-cause analysis.
Dec 2016 – Mar 2023

Bilingual Customer Success Engineer

Gravity Payments · Seattle, WA
  • Founded and scaled the Spanish-language merchant program from ~250 to 900+ accounts, contributing to a ~20% reduction in churn.
  • Analyzed support metrics in Excel to identify performance gaps and drive improvement.
  • Trained and mentored 4 bilingual agents, building onboarding materials and quality frameworks.
Personal

My 5 to 9 after my 9 to 5

The things I enjoy most when I'm not working.

🤺

Fencing

I love this sport for its blend of speed, strategy, and reading your opponent in real time. Registered member of USA Fencing.

🎬

Cinema

Movies of every era, from brand-new releases to old classics. My all-time favorites: Top Gun and Drive.

🚀

Space

Spaceships, space exploration, and honestly anything with the word "space" in it. It even sparked my AZIMUTH launch-analytics project.

👨‍👧

Family

I stepped out of the corporate world for a while to witness my first daughter's earliest milestones. I wouldn't trade it for anything.

Get in touch

Let's connect.

Based in Seattle, always happy to talk tech, data, or whatever you're curious about. Want to trade notes, ask a question, or just say hi? My inbox is open.